=LDR  00000nam  2200000   4500
=001  INLIS000000000047851
=005  20160219101730.0
=006  
=007  
=008                                          
=020  ##$$a 981.04.2132-X
=035  ##$$0010-021600000000240
=040  ##$$a NBPDMAT
=082  ##$$a 658.8
=090  ##$$a 658.8 $bKau u
=100  ##$$a Kaufman, Ron
=245  ##$$a Up your sevice : Strategies and action steps to delight your customers now / Ron Kaufman
=250  ##$$a Cet. 1
=260  ##$$a Singapore $b Pagesettes $c 2002
=300  ##$$a xxii, 296 hlm. : ilus. ; 23 cm
=650  ##$$a Pemasaran
=850  ##$$a NBPDMAT
=990  ##$$a 31500717
=990  ##$$a 31500717/BPAP-NTB/2016