=LDR  00000nam  2200000   4500
=001  INLIS000000000003152
=005  20130612091450
=008  ***********************************Ind**
=035  ##$$0010-061300000003152
=041  ##$$a Ind
=082  ##$$a 381.3
=090  ##$$a 381.3, Yut c
=100  ##$$a Yuti, H. Oka A
=245  ##$$a Customer service cara efektif memuaskan pelanggan / H Oka A Yuti. --
=260  ##$$a 1999 $b Jakarta : Pradnya Paramita
=300  ##$$a x, 86 hlm. : ilus. ; 21 cm
=650  ##$$a Konsumen
=850  ##$$a NBPNMAT